How do I change where email responses and text-backs go when there has been a personnel change?

If there has been a change in personnel and you would like email responses and text-backs to go to a different person, please get in touch with VoiceFriend Support to change where the text-backs are sent. Text-backs are also visible by date in the Text Message Reply Report, which is under Usage Reports on the Administration tab (see article "How do I see who received their messages?").

If you are creating a new template that sends an email, all you need to do is enter the new director’s or person's email information into the template when you create it. If you are re-using an old template, you will have to remember to change the email “from” and “reply-to” fields, etc. when you are editing the template for a new message. Once the change has been made to a template, that template (and only that template) will be all set going forward if you re-use it again.